Terms of service

Terms of Service

Last Updated: September 2026

Overview

Welcome to Whisker Tickle! The terms "we", "us", and "our" refer to Whisker Tickle. Whisker Tickle operates this store and website (whiskertickle.store), including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Whisker Tickle is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service, our Shipping Policy, our Returns & Refund Policy, and our Privacy Policy. If you do not agree to these Terms of Service or policies, you should not use or access our Services.

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 - Products, Pet Safety & Veterinary Disclaimer

We have made every effort to provide an accurate representation of our products in our store. However, colors or product appearance may differ slightly from how they appear on your screen due to your device settings and display calibration.

Product Descriptions: All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer on a case-by-case basis.

Pet Supervision & Safe Use: Pet grooming tools, feeding dishes, litter accessories, scratchers, and toys must be used solely as intended. Whisker Tickle is not liable for injuries, damages, or losses resulting from unsupervised use, aggressive pet chewing, clawing, product alteration, or improper installation. You agree to inspect all items prior to use and discontinue use immediately if an item becomes worn, frayed, or damaged.

No Veterinary Advice: Information, tips, or product guides provided on the Services (including content regarding whisker fatigue, feline digestion, or grooming techniques) are for educational and informational purposes only. They do not constitute professional veterinary advice, diagnosis, or clinical treatment. Always consult a licensed veterinarian regarding your pet’s health or medical needs.

Section 3 - Orders and Acceptance

When you place an order, you are making an offer to purchase. Whisker Tickle reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Whisker Tickle confirms acceptance via an order confirmation. We must receive and process your payment before an order is accepted.

Please review your order carefully before submitting. Because orders enter automated processing immediately, Whisker Tickle cannot guarantee the ability to accommodate cancellation or modification requests after submission. In the event that we do not accept, adjust, or cancel an order, we will attempt to notify you via the contact details provided at checkout.

Your purchases are subject to return or exchange solely in accordance with our [Returns & Refund Policy]. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 - Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include regional sales taxes, customs fees, or import duties where applicable.

You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are authorized to use the designated payment method; (iii) charges incurred by you will be honored by your financial institution; and (iv) you will pay the charges incurred at posted prices, including all applicable shipping fees and taxes.

Section 5 - Shipping and Delivery

Fulfillment, shipping estimates, regional coverage, and parcel tracking are governed by our [Shipping & Delivery Policy]. All delivery windows are estimates only and are not guaranteed. Whisker Tickle is not liable for carrier transit delays, regional weather events, customs clearance processing, or incorrect addresses provided at checkout. Once products are transferred to the shipping carrier, title and risk of loss pass to you.

Section 6 - Intellectual Property

Our Services, including all trademarks, trade names, text, graphics, logos, images, product descriptions, video, and audio, and the design, selection, and arrangement thereof, are owned by Whisker Tickle, its affiliates, or licensors and are protected by applicable copyright and trademark laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, scrape, download, or transmit any material from the Services without our prior written consent. Whisker Tickle's names, logos, product names, and slogans are proprietary trademarks. All other third-party trademarks appearing on the site belong to their respective owners.

Section 7 - Optional Tools and Third-Party Links

You may be provided with access to optional third-party tools and services (such as tracking applications, payment gateways, and review widgets). You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranties, representations, or endorsements of any kind.

Hyperlinks on the Services may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating third-party content or accuracy. We are not liable for any harm or damages related to transactions or interactions conducted on third-party websites. Please review the policies of any third party before engaging in a transaction.

Section 8 - Relationship with Shopify

Whisker Tickle is hosted on the Shopify e-commerce platform. However, all retail sales, customer support inquiries, and commercial obligations are made directly between you and Whisker Tickle. You acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Whisker Tickle, including any injury, damage, or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of your transactions with Whisker Tickle.

Section 9 - Privacy Policy

All personal information collected through the Services is governed by our Privacy Policy. Because our store is hosted by Shopify, certain personal and payment information is processed in accordance with Shopify’s secure data and privacy standards to fulfill your orders and maintain store security.

Section 10 - User Feedback and Reviews

If you submit product reviews, suggestions, ideas, or other materials (collectively, "Feedback"), you grant Whisker Tickle a perpetual, worldwide, sublicensable, royalty-free license to publish, distribute, adapt, and display such Feedback across our marketing and sales channels without restriction or compensation.

You warrant that your Feedback does not infringe on third-party intellectual property or privacy rights, does not contain libelous or unlawful statements, and contains no computer viruses or malicious code. We reserve the right, but have no obligation, to monitor, edit, or remove content deemed inappropriate or unlawful.

Section 11 - Errors, Inaccuracies, and Omissions

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, transit times, or inventory availability. Whisker Tickle reserves the right to correct any errors, inaccuracies, or omissions, and to change information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). If your order is canceled due to an error, a full refund will be issued promptly.

Section 12 - Prohibited Uses

You may use the Services for lawful purposes only. You agree not to use the Services:

  • For any unlawful, fraudulent, or malicious purpose.
  • To violate any federal, state, provincial, or international law, rule, or regulation.
  • To infringe upon or violate our intellectual property rights or the rights of others.
  • To harass, abuse, defame, intimidate, or discriminate against any person.
  • To submit false, misleading, or deceptive information.
  • To upload or transmit viruses, malware, or malicious code.
  • To scrape, crawl, index, or extract data from the Services through automated or robotic means without express permission.
  • To bypass, circumvent, or interfere with any security features or access restrictions of the Services.

We reserve the right to terminate your account or refuse access to the Services immediately for violating any prohibited use.

Section 13 - Automated Agents

Scope: This section applies if you use, deploy, or enable an automated or semi-autonomous software agent, scraper, or AI agent ("Agent") to interact with our Services.

Agent Requirements: Any Agent accessing the Services must: (i) identify itself clearly in all HTTP/HTTPS request headers via the user agent string Agent/[agent name]; (ii) not disguise, spoof, or obfuscate its identity; (iii) not mimic human interaction patterns to circumvent CAPTCHAs, rate limiters, or bot-detection systems; and (iv) strictly comply with all robot exclusion headers (robots.txt) and administrative limits.

Section 14 - Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED BY WHISKER TICKLE, THE SERVICES AND ALL PRODUCTS DELIVERED TO YOU THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Section 15 - Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WHISKER TICKLE, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR FULFILLMENT PARTNERS, OR SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND—INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES—ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED VIA THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SITE OR ANY PRODUCT, EVEN IF ADVISED OF THEIR POSSIBILITY.

Section 16 - Indemnification

You agree to defend, indemnify, and hold harmless Whisker Tickle, Shopify, and our respective affiliates, directors, officers, employees, agents, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to: (i) your breach of these Terms of Service or referenced policies; (ii) your violation of any applicable law or third-party rights; or (iii) your misuse of the Services or products purchased through the Services.

Section 17 - Severability & Entire Agreement

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the maximum extent permitted by law, and the unenforceable portion shall be deemed severed without affecting the validity and enforceability of the remaining provisions.

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and Whisker Tickle, superseding any prior or contemporaneous agreements, communications, and proposals.

Section 18 - Governing Law & Dispute Jurisdiction

These Terms of Service, any separate agreements whereby we provide you Services, and any disputes arising out of your purchases shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles. You and Whisker Tickle consent to the exclusive jurisdiction and venue of the state and federal courts located within the State of California.

Section 19 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the Services following the posting of changes constitutes acceptance of those revisions.

Section 20 - Contact Information

Questions or notices regarding the Terms of Service should be sent to:

Brand: Whisker Tickle

Website: whiskertickle.store

Email: hello@whiskertickle.store

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PT

Operated by:Logic & Loom Studio

Address:835 Wilshire Blvd, Ste 500 #684, Los Angeles, CA 90017