Refund policy

Returns & Refund Policy

Thank you for shopping at Whisker Tickle! We want you and your pets to love every item you receive. If something isn’t right, our return process is straightforward and transparent.

1. 30-Day Return Window

We accept returns on eligible items within 30 days of the delivery date (based on carrier tracking records).

To qualify for a return:

  • Items must be unused, in original condition, and free from pet hair, dirt, odors, or signs of wear.
  • Items must include all original packaging, tags, inserts, and accessories.
  • Items must have been purchased directly through whiskertickle.store.

2. Items Ineligible for Return

To maintain pet health and hygiene standards, the following items are final sale and cannot be returned:

  • Grooming tools, slicker brushes, deshedding rakes, or nail clippers that have been opened or used on an animal.
  • Hygiene-sensitive litter accessories (such as used litter trapping mats or litter scoops).
  • Feeding dishes or mats showing signs of food use or washing.
  • Any item returned after the 30-day window has elapsed.
  • Items damaged due to improper handling, pet chewing, scratching, or standard wear and tear.

3. How to Initiate a Return

Important: Do NOT send items back to the return address printed on the original shipping label or to the manufacturer. Unauthorized returns cannot be tracked or refunded.

  1. Contact Us: Email hello@whiskertickle.store within 30 days of delivery.
  2. Include Order Details: Provide your Order Number (e.g., #1001), the specific item(s) you wish to return, and the reason for the return.
  3. Receive Authorization & Label: Once approved, we will send an authorized return shipping label and the correct warehouse address.
  4. Ship the Package: Pack the item securely in its original packaging, affix the label, and drop it off with the designated carrier within 7 calendar days of receiving your label.

4. Damaged, Defective, or Incorrect Items

If an item arrives broken, defective, or incorrect:

  1. Contact us within 48 hours of delivery at hello@whiskertickle.store.
  2. Include your order number and clear photos/videos showing:
    • The defect, damage, or incorrect item.
    • The outer shipping box and shipping label with the barcode clearly visible.

Once verified, we will arrange a replacement at no extra charge or issue a full refund.

5. Return Shipping Costs

Damaged, Defective, or Incorrect Items: Whisker Tickle covers 100% of return shipping and replacement fees.

Standard Returns (Changed Mind / Accidental Order): The customer is responsible for return shipping costs. If a prepaid label is generated for your convenience, the carrier fee will be deducted from your final refund amount.

6. Refunds & Processing

  • Once your return arrives at the fulfillment facility and is scanned into the system, please allow 3 to 5 business days for inspection.
  • Upon inspection approval, your refund will automatically process back to your original payment method.
  • Financial institutions typically require an additional 3 to 7 business days to post the credit to your statement.

Contact Information

For any questions regarding an order, exchange, or return:

  • Email: hello@whiskertickle.store
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PT