Shipping & Delivery Policy

Thank you for visiting Whisker Tickle! We are committed to getting your pet essentials delivered safely and efficiently. Below are the terms and conditions that constitute our shipping policy.

1. Shipping Coverage

We currently ship to addresses within the United States.

We currently do not fulfill orders to overseas military addresses (APO/FPO) or external island territories. If you're not sure whether we deliver to your address, just ask us at hello@whiskertickle.store before ordering.

2. Shipping Rates & Delivery Estimates

Region	Shipping Option	Transit Time	Cost
United States	Standard Ground	3 to 5 business days	FREE

Standard shipping is completely free with no minimum spend required.

Transit times are estimates provided by our carriers (such as USPS, UPS, and Amazon Logistics) and begin once the parcel is handed to the carrier. Severe weather or high seasonal package volumes may occasionally impact arrival dates.

3. Processing & Handling Times

Orders are processed within 1 to 2 business days (Monday through Friday, excluding major statutory holidays).

Orders placed after 2:00 PM PT on Friday or during the weekend will enter fulfillment processing the following Monday.

Once your package departs our fulfillment hub, an automated shipping confirmation email with live tracking details will be sent immediately.

4. Tracking Your Order

You will receive a direct carrier tracking link via email as soon as your dispatch label is scanned.

Please allow up to 24 hours for tracking milestones and location updates to reflect accurately on the carrier's portal.

5. Split Shipments

To deliver your items as quickly as possible, orders containing multiple products may be dispatched from separate regional fulfillment centers. If your order is split, you will receive individual tracking numbers for each package at no extra charge.

6. Address Accuracy & Modifications

Please double-check your destination details before completing checkout. If you spot an error, contact us within 1 hour of placing your order at hello@whiskertickle.store. Once an order enters our automated fulfillment queue, destination addresses cannot be modified or rerouted.

Whisker Tickle is not responsible for deliveries sent to incorrect or incomplete addresses supplied during checkout.

7. Damaged or Missing Shipments

Damaged in Transit: If an item arrives broken or defective, contact us within 48 hours of delivery at hello@whiskertickle.store with your order number along with clear photos of the damaged product and outer packaging.

Marked Delivered but Not Received: If tracking shows the package was delivered but you have not received it:

• Inspect common placement spots (porches, building mailrooms, parcel lockers, side entrances).
• Confirm with household members or immediate neighbors.
• Wait 24 hours (carriers occasionally submit early delivery scans during high-volume routes).
• If your parcel has still not turned up, contact our support team to start an investigation with the carrier.

Contact Us

For tracking inquiries, order updates, or fulfillment support:
Email: hello@whiskertickle.store
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PT